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How do I get technical support for the product I ordered?
Technical support is provided by the manufacturer of the product you ordered. The contact information is listed on the product's documentation. Here is a list of support numbers for many of our publishers:
Sunburst: 800-338-3457 X 2800
Monday thru Friday, 8am to 6pm/EST
support@sunburst.com
Hyperstudio Support ONLY- 800-497-3778
Riverdeep: 1-800-723-6322
M, TU, TH, F, 8am-5pm/CST W, 9am-5pm/CST
Tom Snyder 800-342-0236 X 255
Bytes of Learning 1-800-465-6428
Gamco/Siboney 1-888-351-4199
support@siboneylg.com
Visions 541-349-0905
Monday thru Friday, 8am to 4:30pm/Pacific
Heartsoft 1-800-285-3475
customerservice@heartsoft.com
Micrograms 1-800-338-4726
Knowledge Adventure 800-871-2969
Monday thru Friday 9am-5pm/EST
Optimum Resource 843-689-8000
stickyb@stickybear.com
Please email us if you need further assistance.
What does K 12 Software charge for Shipping & Handling?
The shipping charge is listed at the top of website. We ship best way which means we may us US Postal Service, FedEx, or UPS. Excludes heavy weight items, which will be done at actual charges plus a nominal handling fee. International orders, please contact us for a shipping quote and ordering instrustions.
Expedited shipping is available at an additional charge. Please contact us for more info.
How long does shipping take?
It depends. Typically, items ship within 1-2 business days. However, we use different shippers (USPS, UPS, FEDEX) from different warehouses across the country so actual shipping times may vary. If you would like to check the status of your order, please send us an email.
Can I place an order by telephone?
Yes, please call us toll-free at 866-K12-SOFT (866-512-7638) between the hours of 9-6 Eastern time to place an order.
What methods of payment does K 12 Software accept?
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Schools:
Official School Purchase Orders (Net 30 Days)
Visa, Mastercard, Discover, American Express, Check, Money Order
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Public Libraries
Official Library Purchase Orders (Net 15 Days)
Visa, Mastercard, Discover, American Express, Check, Money Order
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All others:
Visa, Mastercard, Discover, American Express, Check, Money Order
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Paypal: (To use Paypal, please choose School Check or Money Order at checkout and complete your order. You must then go to Paypal, log into your Paypal account and send funds for the total amount of your order to sales@k12software.com)
Does K 12 Software accept international orders?
Yes, K 12 Software can accept international orders for most products we carry. Please email us for a complete quote to include shipping and payment arrangements.
What is K 12 Software's Return Policy?
K 12 Software will accept returns for unopened items within 30 days of purchase subject to a 20% restocking fee. Please contact us for an RMA number before returning any product. Returns received without an RMA number cannot be accepted. Software packages that have been opened cannot be returned.
What is K 12 Software's contact information for ordering?
All correspondence, including Purchase Orders, should be sent to:
K 12 Software
8 West Broad Street, Suite 302
Hazleton, PA 18201
Tel: 866-K12-SOFT
Fax: 866-539-6077 or 570-459-1868
K 12 Software accepts faxed Purchase Orders.
What is K 12 Software's privacy policy?
We are committed to protecting your information and privacy. At no time will we sell or give your information to any other company. All sales are conducted securely via SSL encryption technology that is standard throughout the internet.
River of Software - Riverdeep Educational Software
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